GET Travel FAQs

Since 1985, GET Sports has successfully provided quality travel experiences to over one million participants attending games, tournaments, and special affinity events worldwide. Our main offices are based in the United States (California, Baltimore, and Florida); however, we also have offices in Toronto, London, Sydney, & Shanghai, available to support your travel interests both inbound and outbound.

Yes! Fundraising is very important, not only to assist with financial aspects of your trip, but for your team to be part of something which will help them achieve one common goal. Fundraising can seem like a daunting task – especially if you have never done it before. That is why we have done the research for you and put together ideas and fundraising options for you to consider. Please visit our Fundraising Page for all of the details!

At the time of your reservation, a GET Sports Representative will go over the details of purchasing Sports Travel Insurance. You can also learn more about the Benefits, Cost, and Description of Coverage here.

Yes. GET Sports offers many competitive rates for air, ground, and local travel to/from the airport, hotels, event venues, theme parks and/or attractions. We are proud to provide the best options for all your sports travel needs. Please visit the Transportation section of your event.

You can log into your traveler account to make payments, add tickets, and ensure your travel details are accurate. Please see the “Account Access” link in the footer of every web page on this site. Enter your last name and Traveler ID, and click “Login.”

No. Rooms are paid for in advance of check-in and submitted as one Group Reservation to the hotel. At check-in however, each guest is asked to place a personal credit card on file for any incidentals. Please note the credit card on file with GET Sports is charged a penalty should reservation(s) change, such as adding or canceling a night(s), after rooming is submitted to the hotel. Individual room incidentals, however, are the responsibility of the guest, and are paid directly to the hotel.

There are no refunds after final payment has occurred and you have arrived at the hotel.
From time to time emergencies do happen. If you are not able to make the original check in of your reservation please call GET Sports immediately, so we can notify the hotel on your behalf. Should you need to check out early due to an emergency, again, notify the hotel and GET Sports immediately. Although there is no guarantee of refund, GET Sports will contact the hotel and do our best to secure a refund.

In most cases, there will be 24 hour onsite staff in case of emergencies. You will be provided the onsite emergency phone number prior to the event start date via our event travel guide.

If your event is near or has a special event at a large theme park, Yes, GET Sports will offer specially priced attraction park tickets to participants, friends, families, and fans! Please review the ticket information on our website that is specific to your event.

Yes you can change the type of Theme Park ticket any time prior to final payment. Once final payment has passed, and you have received your tickets via email, hand delivery, shipping or onsite pickup, you are not able to change/upgrade the type of ticket, or add or remove any time from the ticket.

For those Sports Programs which will have an onsite GET Sports Guest Services desk, you may pick up your desk during the posted days/hours listed in your travel guide or listed online. You may also check with your Customer Service representative for a listing of hours and locations.

Yes. They must bring with them a ticket pickup authorization form completely filled out, a copy of your photo ID, and their photo ID.

GET Sports attraction ticket is a specially priced event ticket that cannot be upgraded to an annual pass.

If you are attending a Walt Disney World Event at ESPN you may purchase at the box office located at the entrance of ESPN daily or for the length of your Event.